refund policy

At Homikart, customer satisfaction is our top priority. To ensure a smooth and transparent shopping experience, we have established the following refund and replacement policy:

 

Eligibility for Replacement

• We offer quick replacement only in the following cases:

• You have received a damaged product.

• The product is not working upon delivery.

• You have received a wrong product or an incorrect item.

Mandatory Unboxing Video

• A clear unboxing video is mandatory to initiate any replacement request.

• The video must start before opening the parcel and should clearly show:

• The shipping label with your details.

• The condition of the product inside the package.

• Replacement requests without an unboxing video will not be accepted.

 

Time Frame

• Replacement requests must be raised within 48 hours of receiving the product.

• Requests made after 48 hours will not be eligible for replacement or refund.

 

No Refund or Replacement in Other Cases

• No refunds or replacements will be processed in the following scenarios:

• Change of mind after purchase.

• Product not meeting personal expectations (design, color, size preferences, etc.).

• Late claims beyond the 48-hour window.

• Absence of unboxing video.

How to Request a Replacement

1. Email us at mail.contactmedirect@gmail.com.

2. Mention your Order ID, details of the issue, and attach the unboxing video.

3. Our support team will review your request and respond within 24-48 hours.